EPOS Support Engineer

EPOS Support Engineer

Location:

Northern Ireland (Field-Based) Job Type: Full-Time Salary: £30,000 - £35,000 Benefits:
Company Car | Free Parking | On-Site Parking

The Role We are currently recruiting for an experienced and motivated EPOS Support Engineer to join our growing team. This is a field-based role supporting retail customers across Northern Ireland, ensuring the smooth operation of EPOS systems and associated IT infrastructure. The successful candidate will provide first-line technical support, diagnose hardware and software issues, and deliver exceptional customer service while maintaining high system performance standards across multiple retail sites.

Key Responsibilities Provide first-line technical support for EPOS hardware and software (remote and on-site) Diagnose and resolve issues across Windows, macOS, and Android operating systems Troubleshoot application issues including Microsoft Office and EPOS software such as ICRTouch Identify and resolve network connectivity issues (LAN, VPN, firewalls, wireless networks) Install, configure and maintain desktops, peripherals and EPOS hardware components Support remote access tools (e.g. Team Viewer) ensuring secure system access Escalate complex technical issues to senior IT support where required Maintain accurate documentation of support tickets and system configurations Conduct routine system health checks to ensure optimal performance Deliver professional and friendly customer service to end-users

Essential Criteria Previous experience in an IT Support or EPOS Support role Strong understanding of networking concepts (LAN, VPN, firewalls, Wi-Fi) Experience troubleshooting across Windows, macOS and Android platforms Knowledge of Microsoft Office and common business applications Experience diagnosing and repairing computer hardware Full UK driving licence Excellent communication and problem-solving skills Ability to manage workload independently while contributing to a team

Desirable Experience supporting retail or hospitality environments Familiarity with EPOS systems, particularly ICRTouch Experience in field-based technical support roles Why Join Us? Company vehicle provided Supportive and collaborative team environment Opportunity to work with a variety of retail clients Ongoing training and development If you are a proactive IT professional who enjoys problem-solving and delivering excellent customer service, we would love to hear from you.

To apply:

Click apply now and upload a copy of your CV

Skills:

Support Engineer EPOS Support technician EPOS Engineer