Service Delivery Manager

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Role: Service Delivery Manager

Location: Northern Ireland, UK

Contract: Permanent

Mode of Working: Hybrid

Are you looking to leverage your skills in Public sector?

We have a great opportunity for you – Service Delivery Manager!

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Service Delivery Manager will play a pivotal role in the support of the live service encompassing the Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. This individual will oversee the transition to go-live, oversee and agree the acceptance into service process, lead on the service operating model creation and lead a team of onshore and offshore resources, managing service reporting requirements and ITIL process adherence, and ensuring the successful delivery of the client managed service.

Lead and manage the in-life managed services team comprising both onshore and offshore resources to provide service support to the end to end solution stack which encompasses Oracle Fusion applications, including HCM, Payroll, ERP, and SCM functional modules, where the key reporting tools are OTBI, BI Publisher, HCM Analytics, SCM Analytics, and ERP Analytics. Provide guidance, set priorities, and ensure adherence to the managed service SLAs and contractual parameters.

Accountable for defining the strategy and plan for the future live service, to include

• Service Operating Model
  :
  Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
• Acceptance into Service
  :
  Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme.
• Service Catalogue
  :
  Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake

Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the continuous service improvement strategy for the contract.

Experience in establishing service governance to encompass

• Service structure
• Organisation Design
• Business Relationship Management
• Business Service Planning

Experience in risk management. Experience in incident analysis and proactive problem management. Ability to lead the team and client on resolving cross service problems.

• Strong experience as an Oracle Service Delivery Manager;
• Desirable to have experience in at least one if not more of:
• Oracle Fusion ERP, HCM, Payroll, SCM modules
• Oracle PaaS services
• Experience with Oracle reporting and analytics
• Experience in UK public sector / NHS or similarly complex regulated environments.
• Strong understanding of:
• Release Management
• Change Management
• Configuration and Cost Management

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term…