Billing Support Specialist

Location

Remote:
United Kingdom

Full time

Remote

Customer Support

• £45.8K – £71.5K
  • Offers Equity

Our openings span more than one career level. The provided salary depends on many factors, such as work experience and transferable skills, business needs and impact, location, and market demands.

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.

Unlike complex hyperscalers or edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.

Our platform is trusted by over 3 million developers worldwide and continues to grow rapidly. In January 2025, we raised $80M in Series C financing, bringing our total funding to $157M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.

We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.

We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.

We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.

Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.

As a Billing Support Specialist at Render, you'll be the go-to expert for all customer billing inquiries, handling everything from unexpected charges and refund requests to payment method updates and subscription management. You'll work directly with customers who may be confused, frustrated, or simply need clarification about their charges, requiring both strong technical comprehension and exceptional communication skills. This role sits at the intersection of customer support and finance operations, where you'll collaborate closely with our Support and Finance teams.

Beyond resolving individual tickets, you'll play a crucial role in identifying patterns, documenting solutions, and streamlining processes to make our billing operations more efficient and customer‑friendly.

We're looking for someone who combines customer empathy with analytical thinking—someone who can de‑escalate a frustrated customer while simultaneously investigating the root cause of their issue. If you're energized by solving problems, improving systems, and making customers feel heard and supported, this role is an excellent fit.

• Handle Support Billing tickets
• Handle payment disputes/chargebacks
• Handle Subscription operations - Enterprise customers, Custom Contracts etc
• Streamline and improve:
  Identify gaps in workflows and help automate or optimize where possible
• Collaborate closely with Finance, Product and the wider Support Engineering teams to identify customer friction

• Previous history of working in Support/Finance or billing operations at another SaaS/PaS
• Great communicator, with customers as well as internal teams
• A strong…