Rapid Care Clinic Practice Manager

Position Classification:
Non-Exempt

• Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner.
• Oversees clinic operations and management responsibility through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, onboarding, training, planning, assigning, and directing work; establishing deadlines; scheduling; timekeeping; providing continuous performance feedback; documenting performance assessments; rewarding and disciplining employees; addressing complaints; conducting departmental investigations in collaboration with HR and Risk Management; and resolving problems effectively.
• Plans, coordinates, assigns, and monitors the performance of clinic staff while coaching, counseling, mentoring, training, and advising staff to achieve both departmental objectives and employee career development goals.
• Interprets, develops, communicates, updates, and monitors departmental policies, procedures, and standards in compliance with applicable laws and organizational objectives.
• Assists the Clinical Operations Director with the clinic’s budget preparation and may assist with managing departmental contracts, including tracking expenditures; preparing and submitting operating, personnel, and capital budget requests; providing financial data and historical analysis to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring contract compliance; and participating in related meetings. Coordinates with the Clinical Operations Director and Human Resources on personnel budget matters.
• Assists the Clinical Operations Director in developing and implementing short- and long-term goals, objectives, and strategies for the department, projects, and programs to ensure efficient operations and timely completion of work.
• Ensures adherence to quality standards and compliance with all applicable laws and regulations.
• Maintains and enhances professional knowledge and skills through seminars, training programs, and ongoing review of industry publications and resources.
• Serves as a liaison and/or active member of committees, boards, and teams, collaborating, persuading, presenting reports, and negotiating with individuals and groups outside the department to coordinate efforts and maintain cooperative, productive relationships.
• Attends and actively participates in monthly management meetings.

• Oversees day-to-day clinic operations for the Rapid Care Clinic, including staffing, scheduling, and workflow optimization.
• Ensures minimal wait times and seamless transitions.
• Assists the Clinical Operations Director in the development and implementation of policies, procedures, and best practices to ensure operational efficiency and compliance with regulatory standards.
• Monitors clinic performance metrics and implements improvement initiatives to meet organizational goals.
• Collaborates with clinical staff to optimize patient care workflows, ensuring efficient and safe delivery of care.
• Maintains a working knowledge of clinical practices, procedures, and technologies to support staff and address operational challenges.
• Facilitates the integration of new clinical services, equipment, or technologies.
• Recruits, trains, and mentors clinic staff, including clinical and administrative personnel.
• Conducts performance evaluations and provides feedback to foster professional growth.
• Promotes a positive and collaborative work environment focused on patient‑centered care and continuous improvement.
• Ensures a high standard of customer service and addresses patient concerns promptly and professionally.
• Collaborates with providers and staff to enhance patient satisfaction and loyalty.
• Ensures compliance with all local, state, and federal regulations, including HIPAA, and CLIA standards.
• Oversees quality improvement initiatives to maintain…