Bar Supervisor

overview

the royal ocean racing club (rorc) bar supervisor is a key member of the hospitality team, acting as a primary point of contact for guests enjoying the facilities at the cowes clubhouse and providing a vital link between the management team and members. This is a permanent position with a minimum commitment of 30 hours per week, with the opportunity for additional hours during peak seasons.

job title: bar supervisor, royal ocean racing club cowes

reports to: front of house & events manager

contract type: permanent, 30 hours per week

salary: £23000 gross per annum for a 30-hour week

hours: primarily, thursdays to sundays - 30 hours per week

holidays: 28 days (inc normal uk bank and public holidays)

application: only completed application forms will be considered. To apply for this role please complete the application form in the document section and send it along with your cv and a covering email to jobs.

the cowes clubhouse provides accommodation with 13 rooms, many with solent views, and excellent dining options all year round for breakfast, lunch and dinner.

steeped in history, the rorc cowes clubhouse is a magnificent building set on castle hill, which has recently undergone a £2million refurbishment. The cowes clubhouse enjoys a prime elevated site with outstanding views of the solent.

the cowes clubhouse is a private members’ club and a leading authority in international and domestic offshore yacht racing with clubhouses in central london and cowes.

the bar supervisor reports to the front of house & events manager and has responsibility for the smooth and efficient running of the bar. The bar supervisor must deliver the highest possible standard of service to members and visitors.

• comply with current licensing laws
• ensure the smooth and efficient operation of the bar
• ensure the appearance of the bar and bar area are maintained to the highest possible standard
• receive orders for food and communicate correctly to the kitchen
• operate the till data recording and collection system efficiently
• provide excellent standard of customer service to all members and visitors to the club
• provide support in any area, particularly the restaurant, as and when necessary
• ensure that stock is correctly rotated & replenished
• ensure all cleaning and stock checklists are carried out each week

• manage casual staff to ensure they provide the highest possible standards of customer service
• train casual staff in the running of the bar area
• ensure all casual staff adhere to the club’s uniform and appearance standards
• ensure all casual staff understand and comply with health & safety legislation

• meet and greet residents staying at the club and show them to their rooms
• respond to accommodation requests and queries, advising the front of house and events manager of any maintenance issues
• receive and handle comments and complaints from members and visitors. Ensure complaints are escalated to the front of house and events manager, when necessary

• ensure highest standards of hygiene and health and safety are maintained in all areas of the clubhouse
• ensure health & safety legislation is adhered to
• record any incident or accident in the appropriate place and report all incidents and accidents to the front of house and events manager
• ensure the club and bar area is securely locked up when last to leave the premises and set the alarm using the app

• liaise with front of house and events manager wherever necessary
• liaise with administrator wherever necessary
• attend staff meetings
• ensure clear communication is maintained with kitchen and restaurant staff
• deal with any telephone bookings, queries and complaints. Liaise with front of house and events manager where necessary

the successful candidate will:

• have a friendly, professional and welcoming manner, with the ability to build strong rapport with members and guests.
• demonstrate a high level of personal integrity, reliability and trustworthiness.
• maintain an appropriate level of sobriety and professionalism at all times while on duty.
• have good practical knowledge of bar operations, including beers,…