Member Service Representative

Stone Creek Club & Spa is the premier destination for fitness, social, and lifestyle needs in the Northshore area. We offer world‑class fitness, swimming, spa, and tennis programs and services. Our club provides a welcoming environment ideal for family activities, fitness goals, and relaxation. Our mission is to deliver an unparalleled experience for our members every day, and our vision is to be the top destination for a healthy and rewarding lifestyle.

We pride ourselves on our core values of caring, attention to detail, and making a positive impact on our community.

In this position, you'll be an integral part of our team and will have a positive impact on Stone Creek Club & Spa’s success:

• Help develop monthly sales promotions and meet/exceed sales goals
• Generate leads through prospecting, networking and member referrals
• Develop and cultivate relationships with members to garner member referral memberships
• Promote and attend club social events

• Passion for fitness and wellness
• Communicate clearly and effectively with members and colleagues
• Have exceptional interpersonal skills
• Manage time efficiently and effectively

• Sell club memberships and ancillaries
• Assist in organizing activities each month that include strategic outreach and revenue generation
• Build rapport and develop professional relationships with new and existing members
• Collaborate with multiple departments to assist in individual and team goals
• Manage time efficiently and effectively

• At least 1+ years strong sales and/or management background with a proven track record of success
• Previous experience within hospitality a plus
• You function well in a fast‑paced environment and enjoy a challenge
• You are a born seller and are goal‑driven
• Proficient in Excel and Word
• Must be able to work with flexible schedules, weekends and holidays if necessary

Seniority level:
Entry level

Employment type:

Full‑time