Mobile Associate - Retail Sales

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They immerse themselves in significant connections with our customers, building new and deepening existing relationships. The role requires learning and building skills and proficiencies in preparation for the next level as a Mobile Expert.

As a Mobile Associate, successful completion of new employee training is required.

• Build proficiency in serving and selling to customers while providing a world‑class customer experience and loyalty.
• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond a bare‑bones device and service plan, including accessories and cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity and compassion.
• Consistently use digital tools to demonstrate coverage, network quality and the value of T‑Mobile plans.
• Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
• Use shift time effectively, learning about innovations in wireless and technology.
• Establish relationships with and partner with T‑Mobile employees across channels, collectively owning the customer experience and resolving issues.
• Identify and handoff small‑business leads.
• Support team initiatives and create an inclusive environment.

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred (Required)

• Passionate customer advocate who enjoys connecting and having fun (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, sharing ideas and providing resolutions (Required)
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

Not a DOT regulated or safety sensitive position.

$17.50 per hour, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and training pay. After completion, promotion to Mobile Expert with annualized incentive target of $18,000 per year.

All employees at T‑Mobile receive a comprehensive benefits package, including medical, dental, vision, flexible spending account, 401(k), employee stock grants, stock purchase plan, paid time off, holidays, parental and family leave, tuition assistance, disability coverage and additional voluntary insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, commuter and transit program access.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Individuals with a disability who need reasonable accommodation at any point in the application or interview process should contact Applic or call 1‑844‑873‑9500. Please note this contact is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.