CFA Hwy - Training Assistant Covington, LA

CFA Hwy 21 - Training Assistant job at Chick-fil-A. Covington, LA.

Must be available 5:30am-11pm Monday through Saturday

Closed Sundays

The Training Assistant Role has 2 major functions

Assistants are remarkable at shift leadership and lead the team to ensure excellence in their areas in:

• Equipping and empowering Team Members to execute the Winning Hearts Every Day Restaurant Strategy for our Customers
• Demonstrating and reinforcing care for each other and the Restaurant by upholding our Chick-fil-A Covington Highway 21 Values and growing in Leadership Competency
• Assisting a specific Restaurant area, holding self and Team accountable to Key Results Area (KRAs) for specific role ownership

• Winning Hearts Every Day Restaurant Customer Care Strategy
• Operational Excellence
• 2nd Mile Service
• Attentive and Friendly Shift Members
• Leading and caring for oneself, others, and the Restaurant
• Creating a positive Restaurant environment and working quickly to resolve problems in the Restaurant
• Ensuring Operational Excellence
• Coaches and upholds to Chick-fil-A standards and recipes
• Coaches and upholds to food safety standards and organizational safety standards of each Team Member’s area and position
• Assesses issues in quality and customer experience and identifies and corrects opportunities
• Establishes and reinforces a standard of excellence in order accuracy and a sense of urgency for each Team Member’s area and position
• Holds self and others accountable for thinking Customer First
• Assesses area teamwork and efficiencies and identifies and corrects opportunities
• Coaches to overall cleanliness of the Restaurant inside and outside
• Helps Team Members understand how keeping the Restaurant clean, safe, and refreshing affects the customer

• Teamwork.
• Optimism
• Kindness
• Stewardship
• Growth

• Be the expert on restaurant training plans for all areas of the restaurant.
• Provide guidance and support to team members navigating the training process.
• Lead introduction training courses for new team members and adjust training based on business needs
• Holds operational leaders accountable for training plans executed each week and maintains a system for accountability.
• Monitor team members' progress in training programs and address any challenges.
• Ensure training checklists align with organizational standards and facilitate comprehensive learning.
• Collaborate with Certified Trainers to enhance the effectiveness of training programs.
• Own Certified trainer team and ensure Certified Trainer Team in executing training sessions

Reports to:

People Director

• Paid time off
• Health insurance
• Dental insurance
• 401k matching
• Employee discount
• Paid training

Location:

Chick-fil-A Covington Hwy 21, 29860 Hwy 21, Covington LA 70433

If you are a highly skilled and motivated individual looking for a dynamic role in the food & beverage industry, apply now to be part of our loving and enthusiastic team at Chick-fil-A!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.