Practice Administrator AVALA Pain - RO

Summary

The Practice Administrator coordinates, processes, reviews and monitors all aspects of the clinic’s function. This individual is responsible for developing, maintaining, and managing employees and oversees day‑to‑day operations, planning and coordinating staff coverage, ensures compliance with HIPAA/OSHA standards and identifies problems and makes recommendations for resolutions.

• Supervise the day‑to‑day functions of the office in accordance with federal, state and local standards, guidelines, and regulations.
• Maintain the office such that it is in compliance with company policy and government regulations regarding hygiene, safety and maintenance.
• Provide effective, positive leadership to staff.
• Build strong positive communication with physicians and work as a team to enhance the success of the practice.
• Participate in expense management.
• Analyze and staff the clinic to meet needs of healthcare professionals and patients efficiently and courteously.
• Collaborate with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.
• Plan, evaluate, recommend and implement new initiatives when appropriate.
• Monitore patient service feedback and contribute to the process of resolving complaints and service issues.
• Plan and initiate process improvement and cost‑reduction opportunities.
• Establish and maintain effective working relationships with vendors, employees, other managers and physicians.
• Coordinate cleanliness, orderliness and safety of working environment.
• Responsible for ensuring all licensing, continuing education, etc. is maintained in conjunction with Central Billing Office.
• Responsible for personnel management and oversight of clinic operations.
• Responsible for enforcement of clinic policies and procedures.
• Establish, implement and monitor office policies and procedures.
• Serve as liaison and channel of communication between equipment and supply managers.
• Resolve any staff problems and keep lines of communication open to ensure high employee morale and a professional, healthful clinic atmosphere.
• Control removal of medical waste in compliance with regulatory requirements.
• Ensure educational and company marketing materials are available to patients.
• Control and approve employee time for payroll by scheduling staff to meet operational requirements.
• Manage talent‑related matters including performance planning and appraisal, salary administration, discipline and communication. Address personnel related problems.
• Work with physician to create, edit and maintain EHR templates.
• Other duties as assigned or required.

• Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results‑oriented environment, and follows through on actions.
• Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information.
• Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation.
• Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability.
• Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs.
• Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others.
• Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals.
• Teamwork - Knows when and how to attract, develop, reward and utilize teams to optimize results. Acts to build trust, inspire enthusiasm, encourage others and help resolve…