Donation Services Coordinator II

Job Title

Donation Services Coordinator II

Hospital Services

Manager of Hospital Services

Covington, New Orleans, Louisiana

The Donation Services Coordinator (DSC) II is responsible for developing and implementing an individualized donation education and quality assurance process improvement program within their assigned hospital(s). The DSC II will collaborate to improve donation outcomes, maintain positive working relationships, and develop a hospital culture supporting and promoting organ, tissue and eye donation. The DSC II is responsible for the performance of their assigned hospital(s) as it relates to Key Performance Indicators (KPIs) as outlined within LOPA’s strategic plan.

The DSC II will be responsible for proactive rounding with early identification of donor referral potential. The DSC II will assist with timely on-site response, assessment, and evaluation of potential organ donors to maintain the opportunity for donation.

• Utilizes discretion and sensitivity with respect to the surrounding circumstances, values and beliefs of others in all interactions.
• Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery processes, and procedures, including LOPA’s aftercare Family Support Services.
• Is a resource to assigned hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned hospitals as required and needed, building and strengthening relationships while addressing any needs.
• Effectively communicates and leads professional meetings with stakeholders, including but not limited to physicians, hospital administration, nursing staff, pastoral and palliative care.
• Possesses strong presentation skills to speak and engage small and large audiences.
• Has knowledge of hospital regulatory standards as they relate to organ donation (CMS, JC).
• Understands and performs Death/Medical Record Reviews when required based on hospital requirements.
• Understands and is able to report and define all KPIs and donation outcome measures associated with LOPA’s Donation Dashboard Report to each assigned hospital and their designated contact and committees, as it requires.
• Through analysis of donation outcomes and KPIs, assess each assigned hospital’s educational needs, develop and implement an individualized education plan.
• Through analysis of donation outcomes and KPIs, assess each assigned hospital’s compliance, develop and implement process improvements when deviations exist.
• Annually reviews and maintains current hospital policies related to or associated with organ, tissue, eye donation processes, including but not limited to: the declaration of brain death and donation after circulatory death donation.
• Acts as expert regarding all assigned hospital’s procedures and policies related to donation.
• Collaborates with LOPA’s Community Education team and assigned hospital’s community outreach personnel, develops a community outreach plan for the surrounding community/service area.
• Collaborates with the Physician and Donation Specialist to improve physician relationships and communication, to develop process improvement strategies leading to an increase in the overall quality of donation process and outcomes.
• Identifies and manages stakeholder engagement activities/events.
• Promotes and facilitates organ and tissue donation awareness campaigns, activities, and events within assigned hospitals, as required.
• Maintains all assigned hospital profiles within the electronic database.

• Adheres to all current LOPA policies.
• Maintains competency annually.
• Compliance with documentation of hospital interactions in LOPA’s electronic database as required for assigned hospitals.
• Compliance with deviation identification, follow-up and implementation of education and/or performance improvement plans, as required.
• Compliance with the review of the Donation Dashboard Reports with assigned hospital contacts, as required.
• Compliance with developing and implementing Donation Collaborative Action Plans with assigned hospital contacts, as required.
• Compliance with maintaining and updating Donation…