Technology Support Specialist

North Key Community Care is seeking a full-time Technology Support Specialist to join its IT team to provide day-to-day assistance to internal technology users and maintain the business technology needs in a behavioral healthcare setting. This position will be on-site at our Covington, KY, location and will require travel to offices in Boone, Kenton, Campbell, Grant, and Owen Counties as needed.

The hours will be Monday through Friday, 8:00 am to 5:00 pm.

• Salary:
  • $46,488 annually with a BA
  • $42,016 annually Without a BA
• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage:
  Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

• Bachelor’s degree in information technology, Computer Science, or other IT-related fields preferred. Appropriate experience may substitute for education.
• Experience/Training/Certification in one or more of the following: IT helpdesk, Windows OS, Office 365, KACE (Service Center), and Anti-Virus Software (ESET).
• Experience/Training with desktops/laptops/printers/peripherals/mobile devices installation and maintenance. Strong interpersonal communication and customer service skills. Organizational and planning skills.
• Some Project Management experience.
• Ability to work independently.
• Ability to lift 55 pounds.
• Reliable transportation, ability to drive a motor vehicle, and a valid driver's license.

• Manage and maintain North Key’s IT equipment, including network equipment, workstations, and mobile devices.
• Maintain and assist internal customers with the day-to-day business technology needs of the organization. Assists with planning future development, manages, and maintains helpdesk, computers, and mobile device hardware/software/security, peripherals, service center software (KACE), video conferencing, and anti-virus software.
• Assists with developing, creating, and maintaining technology reporting tools to assist with the reporting needs of the IT department and organization.
• Collaborates with organizational management and leadership to plan for the organization's technology needs in support of the organization's business growth and development.
• Coordinates with organizational staff to implement new technologies in support of the organization's business growth and development.
• Routine and emergency maintenance of network hardware/software, and peripherals (includes on-call for after-hour situations.)
• Adhere to Personnel, Administrative, and Departmental Policies.
• Maintains an appropriate and professional manner in interacting with all internal staff, clients, Board members, State and governmental staff, sub-contractors, general public, and vendors.
• HIPAA:
  Assures organizational compliance with HIPAA. Works with HIPAA Security and Privacy Officer to accomplish HIPAA compliance. Maintains current knowledge of HIPAA rules and regulations.
• Participate in overnight upgrades, updates, and other projects that are necessary to complete after hours when needed.
• Other duties as assigned

Since 1966, North Key Community Care (North Key) has provided effective and efficient mental health, substance use, and developmental disabilities services to the Northern Kentucky region with the commitment to providing the right service, at the right time, and in the right place. With multiple convenient locations throughout the Northern Kentucky region (Kenton, Boone, Campbell, Grant, Carroll, Gallatin, Pendleton, and Owen counties), North Key offers a wide array of mental health, substance use, and developmental disabilities services unparalleled in the region.

Come join our team at North Key to Transform Lives and Communities Through Excellent Service!