General Manager

Titlemax - Covington, GA

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a high-performance, customer-focused environment designed to inspire growth and innovation.

While you’re pouring into your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people, coupled with our comprehensive training, will gear you with the tools to make an impact on your team, customers, career, and earning potential.

Hourly wage: $19.25 per hour, eligible for performance bonuses.

• Paid on‑the-job training and comprehensive new hire program.
• Access to a robust learning management system, full of e‑learning modules to boost your professional and personal development.
• Cross‑brand training enabling moves into opportunities at any of our eleven brands across the country.
• Enrollment in a keyholder program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits for coverage plans: dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching and more for you and your family through the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers via the Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• Relaxed, business‑casual dress code including jeans and sneakers.
• Benefit offerings are subject to change; eligibility governed by respective plan documents.

• Manage overall store performance by meeting or exceeding company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business‑to‑business partnership opportunities, obtain referrals, host and participate in community and in‑store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations; participate in audits and compliance reviews as directed by corporate office or district manager.
• Supervise and maintain office security, including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs; ensure the store is staffed for optimal performance.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain internal and external store appearance, address basic facility needs, schedule maintenance services, oversee store planogram, and display seasonal/promotional marketing material.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing.
• Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks to meet…