Data Center Operations Manager - Night Shift, ATL DCO

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This role involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. Candidates should be willing to work independently and manage their teams effectively. Strong knowledge in data centers, hardware and network repair, documentation, innovation, site-level project work, and solving complex problems in the data center space are essential.

The team operates 24/7.

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop and drive career planning for data center teams
• Lead recruiting and onboarding efforts
• Lead performance management activities for team members
• Manage and deliver mid-size projects
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Learn and become subject matter expert across all aspects of data center operations
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability
• Inspire and guide improvement in team process, technology innovation and automation
• Manage large-scale events (outages) and act as the call leader
• Manage and improve workflows and throughput for data center operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Maintain on-call schedule coordination and attendance
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Your day will involve leading teams in hardware and network diagnostics, troubleshooting complex problems, collaborating with cross-functional teams, and delivering projects that improve operational efficiency. You will also participate in on-call rotations, manage large-scale outages, and continuously seek opportunities to enhance processes and technology.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. Our team consists of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other vital roles. We collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Amazon values diverse experiences, work/life balance, inclusive culture and continuous mentorship. We provide a flexible working environment that supports both professional growth and personal well-being.

• 4+ years of Information Technology (IT) experience OR a Bachelor’s degree in computer science, engineering, mathematics or equivalent
• 2+ years of operations and on‑call support for data center facilities, mission-critical plants or production facilities
• 2+ years of team management experience OR a Bachelor’s degree and 2+ years of cross-functionally working with tech and non-tech teams

• Experience troubleshooting and debugging technical systems, Linux and networking protocols and networking administration

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status. We also provide workplace accommodations for applicants with disabilities.

The base salary range for this position is USD 78,400–137,300 annually. Your Amazon package will include sign-on payments, restricted stock units (RSUs) and comprehensive benefits: health insurance, 401(k) matching, paid time off and parental leave. Learn more about our benefits at (Use the "Apply for this Job" box below)..

Company:
Amazon Data Services, Inc. Job : A3187236