Business Office Receptionist

Resurgens East Surgery Center is hiring a Business Office Receptionist, Full Time

Resurgens East Surgery Center is a single specialty outpatient surgical center dedicated to providing patients unrivaled quality care in a safe and economical setting. Unlike traditional hospitals, patients are afforded the opportunity to recover in the comfort of their own homes. Our staff is dedicated to providing the same high-level of patient care that is received in a hospital setting. We are seeking a FT Business Office Receptionist to join our amazing staff!

Under the direction of the Business Office Manager, the Receptionist is responsible for covering any aspect of the business office necessary. Duties include scheduling, insurance verification, financial counseling, patient calls and chart building. The successful candidate will possess outstanding multitasking abilities, communication and teamwork skills, and the ability to work in a fast-paced environment. The candidate should be able to demonstrate previous successful customer service experiences or programs.

• Verifies insurance prior to patient s arrival, including add-ons and direct admits
• Obtains pre-certification from insurance companies for procedures that require pre-certification
• Requests office notes from referring physicians if needed for authorization
• Calculates and informs patients of amounts due
• Communicates with the Dr. office s
• Ensures all required forms are placed in designated areas of the patient s chart
• Daily preparation of charts for the next day s surgeries within required deadline (no less than 3 days prior to surgery for cases scheduled four days or more in advance)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Outbound collection calls to patients regarding their medical invoice/bill, answering questions and setting up payment or payment plans
• Utilization of various collection strategies to contact consumers in order to negotiate payment in full or payment arrangements within federal, state and client collection guidelines and laws
• Knowledge of health care financing and medical collections preferred
• Other duties as assigned

Our competitive salary and benefits package includes medical and dental insurance, 401(k), paid time off and life insurance.

• High School Diploma/Equivalent required
• Minimum 2-4 years of hospital or medical office experience required
• Must be able to communicate verbally and non-verbally in a professional way
• Ability to use time wisely in preparing work area to meet high-paced demand
• Show a genuine desire to work and improve the hospital as a whole
• Extreme multitasking
• Strong medical terminology
• Must demonstrate excellent phone etiquette and exceptional customer service skills

Required Skills: