Hybrid Outpatient Coordinator

Job Title: Outpatient Coordinator

Workplace Type: Hybrid

Worksite

Location:

800 S. Barranca Ave, Covina, CA 91723

The Coordinator, Outpatient is responsible for coordinating non-clinical tasks to support the delivery of care to members who meet case management criteria. The role includes assisting in scheduling medical appointments, managing durable medical equipment, home health services, eligibility/benefit verification, medical record requests, data entry, and review of medical management reports. The Coordinator also conducts telephone outreach to introduce and invite members to Case Management and ensures high quality reliable information across reports, data, and cases, identifying and reporting discrepancies.

The position requires strong communication, flexibility, and a team-oriented approach.

• Assist Outpatient Case Manager(s) with arranging services for members, such as home health, DME, physician appointments, specialist appointments, and transportation.
• Follow up with patients to ensure arranged services are received.
• Maintain turnaround time compliance in all aspects of the case management Standards of Operation.
• Keep patient and/or family members or other customers informed of care coordination.
• Assist other staff and support the team approach.
• Follow through with requests, share critical information, and respond to individuals in a timely manner.
• Demonstrate honesty, integrity, and professionalism in everyday activities.
• Protect privacy of patients and employees, ensuring all personal health information is kept confidential.
• Recognize when an error has been made and immediately report to the appropriate manager.
• Participate in service recovery through follow-up with upset members, gathering information, and demonstrating empathy.
• Treat members and their families with respect and dignity.
• Function as liaison between administration, members, physicians, and other healthcare providers.
• Interact professionally with other healthcare service providers.
• Communicate appropriately and clearly to management, co-workers, and physicians.

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with electronic health record systems and basic data entry.
• Knowledge of case management processes and terminology.
• Demonstrated ability to manage multiple priorities and deadlines.
• High level of integrity and ethical conduct.
• Commitment to continuous learning and improvement.

• Pay range: $23.00 - $23.00/hr.
• Benefits (subject to eligibility and plan terms):
  Medical, dental & vision
  , Critical Illness, Accident, and Hospital
  , 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions
  , Life Insurance (Voluntary Life & AD&D for employee and dependents),
  Short and long-term disability
  , Health Spending Account (HSA),
  Transportation benefits
  , Employee Assistance Program
  , Time Off/Leave (PTO, Vacation or Sick Leave).

This position is anticipated to close on Feb 5, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.