Patient Ambassador

Overview

Patient Ambassador (Dental Treatment Coordinator) – Fantastic Career Opportunities

West Coast Dental is an established organization committed to quality and patient experience, with geographic diversity throughout Southern California and a digital, state-of-the-art practice management system, instruments, and equipment.

• Great interaction with patients to promote trust and the optimal patient experience.
• Learning dental terminology, treatment considerations, and administrative matters relating to dental treatment.
• Learning how PPO, HMO, and other dental plans work and providing guidance to patients to optimize their benefits.
• Reviewing case treatment considerations and presenting financial options to patients for their d iagnosed treatment.
• Proactively addressing patient concerns and providing insight and comfort to patients with regard to their dental treatment.
• Collaborating with dentists, hygienists, and front and back-office teams to promote the ultimate patient experience.
• Interacting with Regional Management, Call Center, Marketing, HR, Recruiting, and other departments to ensure excellence in patient experience.

• An individual passionate about helping others.
• An outgoing, personable individual with a cheerful attitude and demeanor.
• An intelligent, sensible, and instinctive individual with excellent communication skills.
• An individual who wants to be part of a high-caliber, high-quality team committed to satisfying patients and providing them with a great experience.
• An individual with good analytical skills.
• An individual who wants to learn, grow, and advance in their career.
• An individual willing to work full-time.

• Computer skills.
• Motivated individual interested in advancement.
• Collaborative, personable individual with an excellent and cheerful demeanor.
• Good inter-personal, oral, and written communication skills.
• Ability to apply sound judgment in making decisions.
• Ability to lead and manage teams.
• Bachelor’s Degree preferred.

• Paid Time Off
• Sick Pay
• Holiday Pay
• Medical coverage
• Supplemental vision coverage
• Comprehensive dental benefit for employees and dependents
• Voluntary supplemental insurance for life, disability, critical illness, and accident
• 401k plan participation

For more than 30 years, West Coast Dental has served Southern California with a commitment to high quality general and specialty dental and orthodontic care and a great patient experience for every patient. West Coast Dental, including its affiliate Magicland Children’s Dental, represents a dynamic fast-growing group of over 45 dental offices—in greater Los Angeles, Orange County, the Inland Empire, and Northern San Diego—that offer the full range of general and specialty care, including orthodontics, to patients of all kinds—private, PPO, Medi-Cal, and HMO.

We are expanding throughout our markets and expect significant growth and opportunities for all our employees and partners.

• Beautiful, state-of-the-art offices equipped with modern systems, equipment, and supplies.
• Full back-office support by Specialty Managers, Specialty Assistants, Floor Supervisors, RDAs, DAs, X-Ray Techs and Sterilization Clerks.
• Excellent, high-caliber instruments.
• Reliable, quality supplies from reputable companies.
• Regulatory and facility compliance.
• Steady flow of patients of all payor types.

Experienced and New Candidates Welcome. If you’re experienced, we’ll welcome you into our family and culture and support you in growing operationally so that you can be the best that you can be and grow to your greatest potential. If you’re new, we’ll work with you, train you, and coach you with guidance and leadership from highly experienced Patient Ambassadors, Office Managers, and our Training Department leadership.

You’ll also benefit from training programs, regular reviews, one-on-one coaching, and many other resources we have to help you reach your potential.