Customer Service Executive

About this Role

As a Customer Service Executive within our Truck and Trailer division, you will play a pivotal role in delivering a high-quality rental and contract hire service to businesses across your designated area. Reporting to the General Manager, you will take ownership of fleet operations, inspections and branch administration to ensure our trucks and trailers remain fit for hire, compliant and customer-ready at all times.

• Conduct detailed vehicle check-out and check-in inspections, ensuring damage is identified, documented and communicated immediately.
• Manage MOT schedules, planned maintenance and recall notifications to minimise downtime and ensure full legislative compliance.
• Liaise with Engineering, Fleet Quality Services and Fleet Services to coordinate repairs and control costs in line with maintenance guidelines.
• Complete accurate rental agreements and support invoicing, including customer recharges with full authorisation.
• Coordinate vehicle deliveries and collections, planning effectively to reduce cost and maximise utilisation.

You will be confident, organised and customer-focused, with the ability to balance firmness and diplomacy when managing damage discussions and recharge authorisations. This role suits someone who thrives in a fast-paced transport environment and takes pride in maintaining high operational standards.

• Full, valid UK driving licence.
• Experience in customer service or a similar operational environment.
• Strong IT skills including Microsoft Word, Excel and Outlook.
• Good written and verbal communication skills.
• Ability to inspect vehicles, carry out routine cleaning and support basic maintenance requirements.

We actively encourage applications from underrepresented groups within the transport and automotive sector. If you meet most of the criteria but not every requirement, we would still love to hear from you, confidence and capability can be developed in the right environment.

We are a leading independent asset rental business with a strong reputation in the truck and trailer market, built on long-term customer partnerships and operational excellence. Our success is driven by investment in modern assets, robust compliance standards and a team that takes pride in delivering smarter asset solutions.

• Strong branch network supporting local and national customers.
• Commitment to fleet quality, safety and legislative compliance.
• Focus on long-term customer relationships and sustainable growth.
• Operation across 11 countries with more than 32,000 assets.
• One of the UK’s leading independent asset rental and contract hire businesses.

This role offers genuine exposure to fleet management, compliance and operational leadership within a respected and growing business. You will develop deep industry knowledge while contributing directly to branch performance and customer retention.

• Opportunity to build expertise in fleet quality and compliance management.
• Experience working cross-functionally with engineering and central teams.
• Development within a stable, long-established organisation.
• Involvement in operational decision-making that impacts profitability and service delivery.
• 24 days annual leave, plus your birthday, plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.

People are our greatest asset, and we are committed to creating an environment where individuals can grow, feel valued and build long-term careers with us. If you are motivated by responsibility, take pride in high standards and enjoy working in a hands-on transport environment, we would welcome your application.