Field Service Technician

Overview

Service Support Technician (PSV) - Coventry, UK. Field-based role with frequent travel and occasional nights away. Salary: £40,000 + £1,000 joining bonus, plus Company Van.

Location:

Coventry/field-based. Working days:
Monday to Friday, overtime available.

Working hours:

08:00 to 16:00 when based from Coventry; from other locations, 8-hour days.

• Pension scheme:
  Matched up to 5% of your salary, including death in service cover.
• Generous holiday allowance: 25 days rising to 30 days plus bank holidays.
• Discounts on various purchases: shopping vouchers, cinema tickets, holidays, travel.
• Fitness perks:
  My Gym Discounts  and My Active Discounts .
• Enhanced family-friendly policies: maternity leave with 6 months full pay and 6 months half pay, plus 5-week paternity leave.

For details regarding benefits, see volvo-employee-benefits- ().

You'll report to the Service Manager - UK and Ireland and join a passionate, supportive team. You will collaborate with technical experts, dealer network colleagues, bodybuilders, and wider support teams to deliver a seamless experience for colleagues and customers.

Ideally, you come from a PSV or HGV truck background with hands-on workshop experience and are seeking a more customer-facing role. You thrive on problem-solving, delivering excellence, and making a real difference to customers while combining technical work with customer interaction.

• A full UK driving licence (PSV licence preferred but not essential).
• NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.
• Strong diagnostic and problem-solving skills with the ability to read schematics and circuit diagrams.
• Ability to carry out/repair electrical wiring in a range of vehicles.
• Knowledge of diagnostic tools for vehicle electrical and electronics.
• Strong manual skills and precision in repair and testing.
• Organisational skills and the ability to work as part of a team.
• Understanding of contractual obligations and the ability to interpret wording.
• Excellent communication skills, both verbal and written.
• Solid technical understanding of vehicle systems with a willingness to keep learning about our product range and the latest industry legislation.

• Conduct pre-delivery inspections (PDIs) on new vehicles and carry out necessary repairs.
• Support the dealer network in delivering PDIs and repairs on-site.
• Inspect, maintain, and rectify used vehicles efficiently.
• Fit additional vehicle equipment, including CCTV, USB ports, and monitors.
• Assist with storage procedures, vehicle movements, and preparation.
• Support service market teams with on-site diagnostics, investigations, and rectifications.
• Oversee bodybuilder quality inspections and report accurately on all work carried out.
• Contribute to cost management while maintaining Volvo s standards of health, safety, quality, and environmental care.

Apply today
, or if you know someone who would be perfect for this role, encourage them to apply.

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We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Applying to this job offers the opportunity to join Volvo Group. We are a global team of almost 100,000 people united by a culture of care, inclusiveness, and empowerment. At Volvo Buses, you join a leading provider of sustainable people transport solutions and work with the future of people transportation and infrastructure.

We value teamwork and knowledge sharing.