Retail Showroom Specialist

Location: On site based in Coventry

Salary: £27,500 basic plus commission scheme based on sales targets

Working Hours: 5 days out of 6 (Monday to Saturday) 8-4 or 9-5 (rotated), alternating Saturdays (2 per month)

Flexibility: Requires ability to work flexibly; covering absences may result in overtime.

Role

Purpose:

Reporting to the Showroom Manager and working with Contact Centre and Warehouse teams to ensure seamless order collection for all customers, keeping up to date with product changes and current promotions and ensuring regular contact with suppliers, to help excel product and technical knowledge.

• Deliver a high-quality service to all customers before, during and after the sale transaction.
• Demonstrate and sell appropriate products and accessories.
• Ensure that customer enquiries via email or telephone are followed up in a timely and professional manner.
• Deal with any credit queries as appropriate in line with GDPR.
• Contact customers who have placed orders for samples via website, to create and follow up sale leads.
• Enhance the customers purchase by offering relevant additional products and/or accessories.
• Assist in all store presentation, ticketing, cleaning and promotional displays in addition to cutting and moving of goods as applicable.
• Resolve customer queries, involving the Customer Care team as and when required.
• Stay up to date and continually develop knowledge of products, trends, market, ranges, features and instillations.
• Keep up to date on Company promotions and activities.

• Previous experience in a customer facing/focused role.
• Previous sales experience from within a retail environment.
• Exceptional communication skills with the ability to build rapport with customers quickly.
• Highly organised, efficient and capable of completing tasks within set time frames.
• Able to demonstrate strong influencing and persuasion skills, enabling to up-sell and close sales.
• Professional and take pride in how you present yourself.
• Flexible and resilient, willing to adapt to meet changing priorities or business requirements.

If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Showroom Specialist and take the next step in your career.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.