GP Surgery Receptionist

This role is part time at 20 hours per week. It is in a busy doctor surgery which cares for over 10,000 patients. We have a highly skilled team of staff supporting a clinical team consisting of doctors, nurse prescribers and practice nurse along with a health care assistant. We have other attached staff including social prescribers, physio and in house pharmacist.

The role is very busy and quite demanding, but very fulfilling.

The role includes reception work and admin work supporting the clinical team. There is a great deal of phone and face to face contact with patients, so tact and diplomacy are essential. You will be in touch with other healthcare providers, with patients, with doctors and with hospitals.

It takes a high level of knowledge to fulfil this role, but we will train the right candidate to ensure your knowledge is appropriate.

More information is in the attached job description.

We are a practice of more than 10,000 patients. We have two sites, our main surgery is in Earlsdon, and our branch surgery in Tile Hill Village. We have six partners, two salaried doctors, one ARRS doctor, and as we are also a training practice we have two or three registrar (trainee) doctors at any time.

We have a full nursing team, led by a Nurse Prescriber, that includes a practice nurse and health care assistant.

We have other attached staff including an in house pharmacist.

We work very hard as it is a busy surgery, but support each other as a good strong team.

The successful candidate may already have the skills required, but we are willing to train the right person.

Toconduct yourself in a friendly and courteous manner and establish and maintain good relationships with patients and others who may come into contact with the practice.

Toensure that patient confidentiality is maintained.

Toprovide administrative support to colleagues, practice manager and doctors.

Todevelop and maintain the skills necessary to fulfil the requirements of therole of receptionist.

Tosupport and facilitate other staff members in their professional development.

You must not give clinical or medical advice to patients although it is acceptable to pass on information andadvice as directed by either Doctors or Nurses at the practice.

• Unlockthe surgery in the morning and ensure consulting rooms are tidy for morning surgery. Lock up after surgery has finished, and carry out routine checks required to maintain the security of the building.
• Deal with queries and requests from patients and other visitors as required, taking advice from medical staff where necessary.
• Change the bedroll in each consulting room after every surgery session and change linen, tea towels and hand towels regularly.
• Ventilate and tidy the waiting room and reception area after each surgery session.
• Ensure that an adequate supply of stationary is available in the consulting rooms and reception area.
• Take blood pressure reading from patients and enter results in patient records.
• Booking patients into appointments.
• To ensure that we have sufficient stocks for urine pots, swabs etc and ordered. All order forms should be dated and saved in the specific folder and a copy of the order form to be pinned to the notice board until stocks have arrived in surgery.

• Accept and accurately record requests for home visits and allocate these to the Doctors in line with practice policy.
• Accept and process requests for repeat prescriptions in line with practice policy.
• Book ambulances for patients attending hospital as required.
• Take accurate messages for Doctors, Practice Nurses, District Nurses/Midwives, Health Visitors and Practice Manager.
• Liase with hospitals and other outside agencies.
• Open mail and ensure this is scanned onto the Docman system and sent through to the relevant parties.
• Mail that arrives directly into the Docman and clinical system is processed and forward appropriately.
• To ensure that phones are answered within 6 rings and that all calls are triaged and booked into the correct surgeries And documented clearly with any any information relevant in notes.

• To carry out…