Operations Manager

An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the Norfolk and Suffolk area to support teams to manage the operation and financial/business health of state of art care services.

The service provides trusted care in the comfort of an individual’s home to allow them to stay living there independently also offering a concierge service, hourly care or live‑in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the Norfolk and Suffolk.

NMC registered nurse with relevant post‑registration experience, desirable but not essential

• Provide effective leadership and management, including recruiting for the key roles, ensuring they are trained to complete their role, and fostering a positive and inclusive work culture that aligns with the company vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development, identifying areas of improvement and implementing strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards, implementing action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents by monitoring and evaluating care delivery processes and outcomes, and implementing improvements as needed to provide a safe, comfortable, and supportive environment.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration, and address and resolve concerns in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes, and prepare regular reports for senior management and regional operations director.
• Identify training needs for managers to enhance their skills and knowledge, providing ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

• Proven experience in managing operations in a care home or similar healthcare setting.
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyse data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Hold a full UK driving licence.

The successful Operations Manager will receive a salary of £65,000 per annum. This permanent full‑time role is 40 hours a week from 9am to 5pm.

• Monthly Car Allowance
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus:
  Accrue up to 5 additional holiday days depending on length of service.
• We’ll pay for your full DBS disclosure
• Excellent performance‑related bonus
• 25 days annual leave plus bank holidays entitlement

Reference

To apply for this fantastic job role, please call on  or send your CV to c

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