Customer Service Manager

Sudale Search & Select provided pay range

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Location: Coventry (Office based, initially with a move to hybrid long term)

Working Pattern: Monday – Friday (09:00–17:00)

Sector: High‑Growth Luxuryاتې Logistics

Are you ready to lead a centre of excellence for the luxury sector? We are looking for a people‑focused leader to shape a flagship operation from the ground up.

Our customer operates at the intersection of global logistics expertise and start‑up agility. Based at their flagship Coventry site they provide bespoke after‑sales and fulfilment for high‑growth, prestige brands. This role is about more than just management; it is about building a sustainable, high‑performing culture in a dynamic environment.

We are looking for a 21st Century Leader – someone who is inclusive, adaptable, and motivated to leave a legacy. You will have direct exposure to senior leadership and the opportunity to make a tangible impact on a high‑profile operation.

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• Empowering Others: You will lead the full employee lifecycle, from inclusive annert recruitment and onboarding to continuous coaching and professional development.
• Insightful Analysis: You will use data to tell a story. Using Excel and CRM tools, you will identify contact trends, prepare operational reports, and share strategic recommendations with the senior team.
• Collaborative Problem Solving: Act as the vital link between the customer and the warehouse, working closely with fulfilment teams to resolve complex queries and improve processes.

• Have led at managed teams before in a Logistics, Retail, or product‑led Customer Service environment to ensure you have a basic understanding of the supply chain. You may tease manage leading to growth in your current role
• Be proficient with MS Office (Teams, Excel, Outlook) and comfortable using multi‑channel ticketing systems (the team also use an AI Chat Bot)
• Thrive in evolving environments and possess the focus to deliver high‑quality results during periods of change.
• Ideally be available on a 4 week notice period or less, as this is an urgent role!

• Salary: £35,000 – £40,000 (dependent on experience) + performance bonus.
• Inclusive Benefits: Industry‑leading 8% employer pension, 24/7 GP access, and a range of retail and lifestyle discounts.
• Professional Visibility: Significant opportunities for career growth within a global organisation.

We value transparency and efficiency. Our process consists of a one‑stage panel interview focused on your leadership style, values, and experience. We are committed to providing a fair and inclusive recruitment experience for all candidates.

Mid‑Senior level

Full‑time

Customer Service

Retail, Transportation, Logistics, Supply Chain and Storage, and Retail Apparel and Fashion