EU Service Centre Lead North

Join to apply for the EU Service Centre Lead North role at ABB E-mobility

• Accountable for leadership of direct reports to include ongoing direction, coaching, and development.
• Lead Service Centre team to continuously surpasses customer expectations.
• Ensure the team is the driving gear between the customers, Field Service and internal ABB departments.
• Continually improve and develop the team to ensure we are continually increasing customer satisfaction.
• Create and monitor the metrics to drive the day-to-day operations.
• Monitor and take actions to ensure correct reaction times as per the customers SLA ‘s.
• Support the day to day operational tasks as required.
• Leverage internal relationships to enhance business performance and customer experience.
• Drive change initiatives as required to improve efficiencies and execute on business commitments.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving mindset.
• Detail orientated with strong organizational and time management skills.
• Customer centric mindset with commitment to service excellence.
• Ability to effectively develop innovative solutions to customer service challenges.
• Experience in Dispatching Field Service Engineers is an advantage.
• Proficiency in other European languages is an advantage.
• Proficiency in CRM and ERP systems is mandatory. SAP and SFDC Service Cloud experience is an advantage.
• Proven experience in a similar managerial position is mandatory.
• Proven experience in managing teams across multiple geographical countries is an advantage.

Mid‑Senior level

Full‑time

Other

Appliances, Electrical, and Electronics Manufacturing

Location:

Birmingham, England, United Kingdom

Referrals increase your chances of interviewing at ABB E-mobility by 2x