Parts & Service Technical Coordinator

Company Overview

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

As part of the policy on customer service quality and improving vehicle quality across STELLANTIS brands, The Country Technical Coordinator is the sole technical contact in their country for the Regional Technical Services department in respect of incidents and reports to the Services and Parts Manager.

• Familiarisation with the technical climate/incidents in their country.
• Coordinate the submission of technical information and feedback on incidents detected by the network to the regional technical services department.
• Ensure that regional technical services department takes into account incidents impacting their country in order for the necessary solutions to be implemented.
• Provide feedback from the manufacturer in their network.
• Coordinate their team of Swift-Dealers.
• Reduce warranty costs.
• Improve customer satisfaction.

• Theoretical knowledge of automotive technology, knowledge of Diagnostic Tool usage, knowledge of wiring diagrams and technical documentation.
• Strong communication skills.
• General technical and/or specialist automotive training with previous experience in vehicle repair.
• Ability to work cross functionally.
• Good organisational skills.

This is a hybrid role with an expectation to work from our Head Office in Coventry 2 days per week.

• Salary up to £51,000pa depending on experience
• 26 days’ annual leave plus bank holidays
• Employee Car Ownership Scheme
• Based in our Coventry Head Office
• Stakeholder Pension Scheme
• Discounts with partner establishments
• ‘Friends and Family’ car discounts
• Employee Recognition Programme (The Best of Us Awards)
• Wellbeing and Employee Assistance Programme
• Engagement groups (Women of Stellantis, Armed Forces Community, LGBTQ+, and more)
• Subsidised gym at Coventry HQ

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.