ICT Apprentice

Overview

ICT Apprentice role at Primary Goal. Join DGITS — a dynamic MSP specialising in Office 365 and Azure Cloud. This 15-month apprenticeship provides hands-on IT experience with a focus on cloud services and IT support.

• Microsoft 365 and Azure fundamentals
• Cloud service delivery and virtual network management
• Operating systems, hardware basics, and remote device support
• Backup solutions, disaster recovery, and security best practices
• Network troubleshooting, VPNs, and firewall configuration
• IT support methodologies aligned with real client environments

This 15-month apprenticeship combines flexible online learning with live sessions from cloud experts. You’ll work closely with your coach, logging 6+ hours weekly off-the-job training that includes real workplace projects, problem-solving, and professional assessments.

• Provide frontline IT support to our clients, resolving issues quickly and securely
• Manage and support Microsoft 365 and Azure environments
• Assist in network maintenance, cloud backups, and security configurations
• Build strong customer relationships by delivering excellent service
• Develop a professional portfolio that leads to industry-recognised qualifications

You’ll gain real-world MSP experience with leading cloud platforms while earning qualifications like CompTIA A+ and progressing toward Microsoft Azure certifications. DGITS is a friendly, growing team where your contribution really matters.

• Comprehensive introductory modules to technical concepts
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• e-learning training materials
• Bi-weekly virtual classroom training on all options of the apprenticeships
• Access to virtual labs to develop technical competency
• Monthly work-based coaches visits and competency checks
• 9 am – 5 pm Support desk for technical support
• Personal Learning and Thinking Skills and Key Skills development
• Option for vendor and technical certificates - e.g. CompTIA

Full-time Monday to Friday – Working hours 9:00am – 5:30pm. In person at the Coventry Office.

£20,000

GCSE English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.

15 months and 4 Months End Point Assessment

This is a great opportunity to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step onto our Level 4 Network Engineer apprenticeship programme in some cases.

Please note:

We require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship.

Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application. For more information, please visit the UK ENIC website,

Disability Confident:
Primary Goal is committed to being a Disability Confident Training Provider and will make reasonable adjustments required for interview. Please discuss any requirements with the Recruitment Team.

Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.