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HelpDesk/Support Technical Support IT Consultant

First-Line Service Desk Analyst

Job in Coventry, West Midlands, CV1, England, UK
Listing for: ParentPay Group
Full Time position
Listed on 2026-01-29
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Consultant
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A technology company providing customer support is seeking a 1st Line Service Desk Analyst to provide assistance for software-related issues. The role involves logging requests in the Service Now application, escalating issues, and maintaining effective communication with customers. Candidates must possess excellent communication skills, an analytical approach to problem solving, and the ability to work independently. This position requires interacting with internal and external clients, ensuring a high level of service and customer satisfaction.
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