Trainee Software Support Specialist

Position: Trainee Software Support Specialist (Permanent)
Trainee Software Support Specialist
West Midlands
£25,000 to £35,000 DOE
Full Time, Permanent

A Trainee Software Support Specialist is required to join an established software and technical support team, working with industry-leading construction design software used across the UK and Ireland. This is an excellent opportunity for someone looking to build a long-term career combining construction knowledge, software, and customer support.

Your role will include:

Working closely with the software team to support the ongoing development and maintenance of specialist construction software
Assisting with software integration alongside other internal systems
Liaising with development teams to ensure software standards and deliverables are met
Providing customer software support and user training
Undertaking customer support visits when required
Becoming proficient in Autodesk Revit and associated software
Participating in software testing and project meetings
Supporting Helpdesk activities and responding to customer queries
Assisting with software demonstrations for existing clients and prospects

Following your initial training and probation period, you will also:

Play a role in training and developing other team members
Contribute to software requirement specifications
Support software licensing administration and coordination
Attend industry events where appropriate
Continue developing your knowledge of BIM and related Autodesk products

About you:

An interest in construction technology, BIM, or design software
Ideally knowledge and design experience within the timber industry
Confident communicator with good customer-facing skills
Technically minded and keen to learn complex software systems
Organised, proactive, and comfortable working within a team environment
Keen to develop a long-term career in a specialist technical support role

This is a fantastic opportunity to join a business offering progression, structured training, and exposure to cutting-edge construction software. You'll be supported by experienced colleagues and encouraged to develop your career in line with your strengths and interests.

If you are interested in this Trainee Software Support Specialist role, please contact ARV Solutions or click Apply to submit your CV for consideration.

This employer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age