Senior Infrastructure Technician

Position title:

Senior Infrastructure Technician

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Monday - Friday, 37.5 hours of work

Head of IT

Lead the design, deployment, and maintenance of infrastructure systems that ensure day-to-day operational stability, security, and performance. As a senior technical resource, the Infrastructure Technician provides hands‑on expertise, supports incident resolution, and ensures systems are scalable, compliant, and aligned with service delivery goals.

• Design, deploy, and maintain on‑premises and cloud‑based infrastructure (e.g., Azure)
• Lead incident response and root cause analysis for infrastructure‑related issues
• Manage network architecture, firewalls, VPNs, and endpoint security solutions
• Oversee patching, backup, disaster recovery, and business continuity protocols
• Collaborate with cross‑functional teams to support digital transformation and system upgrades
• Maintain documentation for infrastructure assets, configurations, and change control
• Ensure compliance with ISO
  27001 and other relevant standards
• Mentor junior technicians and contribute to professional development initiatives

• Proven experience in infrastructure support or systems administration (5+ years)
• Strong knowledge of Windows Server, Active Directory, Group Policy, and Power Shell
• Experience with virtualisation platforms (e.g., Hyper‑V)
• Familiarity with cloud services (Azure), including identity and access management
• Understanding of networking protocols, routing, switching, and DNS/DHCP
• Exposure to monitoring tools (e.g., Solar Winds) and SIEM platforms
• Excellent troubleshooting, documentation, and communication skills

• Microsoft Certified:
  
  Azure Administrator Associate
• Microsoft Certified:
  
  Azure Fundamentals
• CompTIA Network+ / Security+
• ITIL Foundation / Practitioner

• Strategic and forward thinker with a hands‑on approach
• Resilient under pressure and committed to continual improvement
• Able to translate technical risks into business impact
• Collaborative, with strong stakeholder engagement skills