IT Support Technician

Overview

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At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

The role of IT Helpdesk Technician is to provide support and technical advice to ensure our staff can work efficiently. By enabling them to be both efficient and effective, you will take pride in contributing directly to the smooth running of our organisation. Reporting to the IT Operations Manager for Western Europe & Africa, you will play a key part in maintaining and supporting our IT equipment and staff.

Hours Per Week: 37

Days Per Week: Monday - Friday

Basis: Full Time and Permanent

Location: Coventry site

Hiring Manager: Scott Connor

Salary: Starting salary of £26,500 per annum, dependent on experience.

• Log and respond to incidents and service requests via our helpdesk, communicating resolutions clearly.
• Assist with IT projects, upgrades, and maintenance.
• Build, install, and support laptops, desktops, phones, and printers.
• Maintain server room equipment.
• Travel to sites when remote support isn’t possible.
• Liaise with third-party vendors as needed.
• Maintain an inventory of all IT equipment and order components as required.
• Keep the server room and supplies organised.

• Good understanding of user needs
• Experience working with hardware vendors and third-party providers
• Strong troubleshooting and problem-solving skills
• Ability to prioritise and meet deadlines
• Good communication skills and a team-player mindset
• Minimum 1 year’s experience supporting Windows environments
• Knowledge of Windows OS (XP, 7, 8.1, 10, 11)
• Experience with Microsoft Office and Adobe applications
• Familiarity with helpdesk ticketing systems and ITIL basics
• Understanding of Windows Server (2008–2025) and virtualisation (Hyper-V, VMware)
• Basic TCP/IP networking knowledge and troubleshooting
• Experience with backup technologies
• Basic Office 365 knowledge, including Teams, Exchange Admin, and Share Point
• Knowledge of Active Directory and Group Policy Manager
• Full UK driving licence (mandatory)

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.

• Entry level

• Full-time

• Information Technology

• International Trade and Development

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