Helpdesk Advisor

Position: People Helpdesk Advisor
At STARK UK we believe that our greatest asset is our people. We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

As a
** People Helpdesk Advisor
** you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleagues’ questions, or direct to subject matter experts when appropriate. We are looking for someone that can work at pace is results and customer focused with excellent communication skill as will be liaising with both internal and external stakeholders at various levels.
** What You’ll Be Doing
*** Monitor, respond to and resolve queries and tasks coming into People Services via phone, walk in or the ticketing system.
* Manage a heavy workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate.
* Ensuring that responses given are in line with the Company’s policies and procedures.
* Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate.
* Complete agreed colleague’s lifecycle administration processes.
* Complete external requests for references within agreed timescales.
* Maintain employee electronic personal files.
* Collaborate and work together with other team members to ensure HR best practice, shaping our processes to ensure compliance.
* Maintain Company confidentiality and ensure high standards of professionalism.
* Undertake ad hoc project work / attendance on wider HR projects.
* Improved customer service for colleagues and managers contacting The People Services.
* Consistent experience
* Improved processes
** What We’re Looking For
*** Strong service and solution focus is essential.
* Able to listen, identify the salient points, problem solve and provide range of potential solutions.
* Proficient in handling sensitive and confidential information with integrity.
* Accessible and helpful when responding to enquiries even in a high-volume situation.
* Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail.
* Able to prioritise cases and refer to more expert colleagues as necessary.
* Sound understanding of employee life cycle, and knowledge of common business issues and processes.
* Previous experience handling queries in person, over the phone, and via email.
* Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, ER data – base and Internet)
* Digitally savvy
* Excellent communicator, verbally and in written form.
* Knowledge of GDPR obligations and compliance to our data privacy policy
* Experience of using Service Now / Workday
* Workday HCM experience equally desirable.
* Associate CIPD desirable but not essential
* Competitive Base salary
* Discretionary bonus
* Retirement savings plan
* Life assurance
* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2

Work, Benenden Healthcare and more.
* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
* Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
** Quality** - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
** Supportive Environment** - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
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