People Services Administrator

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Advertised Salary: £24,020 to £28,259 per annum

Job Function:
People Services

Working Hours:

37

Location Type:
Hybrid

Contract Type:
Fixed term contract

Posting End Date:
Thursday 29th January 2026

Are you passionate about delivering exceptional HR support, resolving queries efficiently, and creating a positive experience for colleagues and managers? As a
People Services HR Admin – Helpdesk
, you’ll be the first point of contact for HR queries, ensuring timely and accurate responses while supporting key HR processes across the business.

We have two roles available on the team and this is a full‑time, hybrid role working at least two days in the office per week, both on a 12‑month secondment basis to support the team.

This is a dynamic and rewarding role where your organisational skills, attention to detail, and customer‑focused mindset will be key. You’ll help ensure that our HR services run smoothly, our systems are accurate, and our colleagues receive the support they need to thrive.

• Customer Service Excellence
  – Provide first‑time query resolution via phone, email, and face‑to‑face interactions, ensuring a positive experience for all users.
• HR Coordination
  – Act as the central point for HR queries, supporting areas such as contracts, pensions, healthcare, recruitment, and policy advice.
• Process Management
  – Administer HR documentation and maintain accurate employee records in line with policy and compliance requirements.
• Absence & Performance Support
  – Assist with absence management processes and probationary reviews, ensuring timely updates and communication.
• Reward & ER Support
  – Support transactional reward activities and provide Tier 1 guidance on Employee Relations policies and processes.
• Continuous Improvement
  – Suggest innovations to improve HR processes and embrace our culture of collaboration and service excellence.

• Qualifications
  – Working towards CIPD Level 3 or equivalent.
• Experience
  – Proven experience in administration or a similar role, with strong customer service skills.
• Technical Skills
  – Proficient in Microsoft Office applications; good data entry and typing skills.
• Knowledge
  – Understanding of HR policies, employment law, and compliance requirements.
• Communication
  – Confident verbal and written skills with the ability to build strong stakeholder relationships.
• Organisation
  – Ability to prioritise effectively and manage time to meet deadlines.
• Adaptability
  – A flexible approach to change and a positive attitude towards new challenges.

Ready to Make a Difference? Become a People Services HR Admin– Helpdesk and help us deliver a value‑added HR function that supports our people and drives operational excellence.

We know this period feels uncertain for many, and we want to be open and supportive throughout. While this role is available to apply for, there may be times where it needs to be withdrawn or filled by a protected employee, in line with our obligations during this process. If this affects your application, we'll let you know as soon as possible.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

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