People Services Administrator

People Services HR Admin – Helpdesk

Help Shape the Future of People Services  a People Services HR Admin – Helpdesk you’ll be the first point of contact for HR queries, ensuring timely and accurate responses while supporting key HR processes across the business.

We have two full‑time, hybrid roles on a 12‑month secondment basis. You will work at least two days in the office per week, supporting the team with a dynamic and rewarding experience that leverages your organisational skills, attention to detail, and customer‑focused mindset.

• Customer Service Excellence – Resolve queries via phone, email and face‑to‑face interactions with a first‑time success stance.
• HR Coordination – Act as the central point for HR queries, managing contracts, pensions, healthcare, recruitment and policy advice.
• Process Management – Administer HR documentation and maintain accurate employee records in line with policy and compliance.
• Absence & Performance Support – Assist with absence management processes and probationary reviews.
• Reward & ER Support – Support transactional reward activities and provide Tier 1 guidance on Employee Relations policies.
• Continuous Improvement – Suggest innovations to improve HR processes and embrace our culture of collaboration and service excellence.

• Qualifications – Working towards CIPD Level 3 or equivalent.
• Experience – Proven experience in administration or a similar role, with strong customer service skills.
• Technical Skills – Proficient in Microsoft Office; good data entry and typing skills.
• Knowledge – Understanding of HR policies, employment law and compliance requirements.
• Communication – Confident verbal and written skills with the ability to build strong stakeholder relationships.
• Organisation – Ability to prioritise effectively and manage time to meet deadlines.
• Adaptability – A flexible approach to change and a positive attitude towards new challenges.

• Annual bonus
• Pension Scheme double matched up to 18% of salary
• 25 days holiday plus statutory days and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong EDI commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access and more

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), Cadent Military Community, Grief Awareness Community and Men's Engagement Network – can’t wait to welcome you.

To be considered for this role, please submit your application with an up‑to‑date CV. We will get in touch soon. For more information about Cadent, visit our website.

Be part of something big. Help shape the future of gas for generations to come.