Service Manager

Are you a compassionate, values-driven leader with a genuine passion for supporting people experiencing mental health challenges and homelessness?

We are looking for a service manager to co-ordinate and manage the provision of Coventry, Warwickshire and Worcestershire Minds supported accommodation provision.

The position holder will oversee the delivery of high quality person-centred, holistic support to clients, enabling them to develop and move on to live their lives independently. They will oversee management of supported accommodation, ensuring properties are compliant with health and safety and legislation. They will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing supervision to team leaders and administrator.

The service manager provide leadership that fosters a positive, respectful and inclusive environment, offering guidance, training and performance management to the team leaders and administrator while ensuring the smooth and efficient operation of the accommodation service. The post holder will promote and encourage a culture that works towards empowerment and recovery, whilst also valuing equality and diversity, proactively targeting to achieve levels of independence appropriate for each client

Coventry, Warwickshire and Worcestershire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years.

An independent charity governed by a group of local trustees, Coventry, Warwickshire and Worcestershire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match.

We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue.

Coventry, Warwickshire and Worcestershire Mind provide services to all ages, including children, young people and adults, supporting in excess of 40,000 people each year.

Job title: Service Manager

Location: Coventry, Melbourne Gardens with some travel around the Coventry and Warwickshire Region.

Hours: 37 hours per week, with flexibility in working extended hours outside of  and weekends to meet the needs of the service, and taking part in on call rota covering out of hours.

Job type: Permanent

About the service

Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Service Manager to work within our Housing Support Service.

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 28 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.

Key responsibilities

• Oversee management of the housing team.
• Work with Facilities Manager to ensure housing stock is compliant with health and safety and legislation.
• Actively promote the service with potential referrers and commissioners via presentations at team meetings and visiting other services.
• Lead on notices and evictions where necessary. Ensuring all has been done to avoid the eviction and prevent homelessness.
• Support the team in responding to any crisis, following up with debriefs and support as per policy.
• Oversee legal compliance of Houses in Multiple Occupation (HMOs) and Support-Exempt Accommodation (SEA) insuring all HMO properties are licensed per the Housing Act 2004 and relevant regulations, maintaining up-to-date records.
• Prepare regular compliance reports for senior management and regulatory bodies.
• Ensure staff understand and act on safeguarding responsibilities for vulnerable adults. Review safeguarding referrals and share learning.
• Supervise staff regularly (every 6 weeks), providing guidance, support, appraisals and probationary reviews.
• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Proven track record of working in a care/support role (min 2yrs)
• Experience in dealing with individuals with challenging behaviours.
• Able to plan, co-ordinate and work under pressure, whilst remaining professional.
• Excellent communication skills, both verbal and written. Computer literate and experience of monitoring and evaluation,
• Evidence of continued training and personal development.
• A valid UK driving license and business insurance.
• Willingness to contribute to on call rota.

What we can offer you

The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:

• Working culture - based on core values of trust, honesty,…