Complex Care Nurse

Overview

Complex Care Nurse delivers expert clinical training to carers, manages a caseload, and collaborates with stakeholders to deliver high-quality care to adults and children at home or in the community.

Internal stakeholders:

• Operational teams – central and branch
• Support office teams – including finance, payroll, HR, training marketing, IT
• Recruitment
• Wider Home Care People professional family

External stakeholders

• Regulatory bodies - CQC, Care Inspectorate
• Local authorities, commissioners, case management
• Third parties including legal, insurance, PR, branding
• Industry partners / suppliers

Professional/Clinical Leadership

• Take responsibility to ensure the highest standards of professional care are attained in providing safe, high-quality care
• Lead on clinical decision making relating to complex care across the complex client pathway - as per policy, from the point of referral to implementation and evaluation of care delivery
• Participate in home visits to assess client’s needs and care preferences. Evaluate care provision, risk assess and support/train/assess unregistered carers
• To have overall responsibility for a group of clients including a specialist caseload, with an ability to lead the team in areas related to complex care provision
• To develop and maintain skills required to risk assess referrals and lead in planning client focused complex care packages
• To provide specific branches with professional advice, direction and support relating to the allocation and suitability of non-registered members to provide safe care to clients
• Provide direct care and support to clients in exceptional circumstances when required to support continuity of care
• Provide safeguarding expertise and advice for branches. Promptly raise concerns and work with relevant agencies, as required
• To ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping and confidentiality
• Responsible for, ensuring that national and local safeguarding requirements and standards e.g. NICE guidelines, RCN recommendations are adhered to
• Escalate concerns and/or unresolved issues to line manager
• Using technology to improve communication, collaboration and delivery of care
• Identify and support the development of new business streams
• Adhere to the NMC ‘s and RCN’s professional guidance at all times and demonstrate the skills, knowledge attributes to enable working within your professional scope of

Education and training

• Deliver classroom training to develop the knowledge and skills of professional carers in routine care delivery, long-term conditions, specific disabilities and complex healthcare tasks
• Provide competency assessments and maintain competencies for professional carer providing delegated healthcare tasks e.g. PEG feeding, use of buccal midazolam
• Support the on-going development of professional carers by highlighting examples of good practice as well as responding to areas where improvements are required
• Contribute to creating a learning environment which ensures carers develop and maintain the knowledge and skills required to provide safe high-quality care
• Contribute to developing and maintaining clinical competency frameworks in line with best practice recommendations
• Ensuring you are working in line with the most up to date knowledge and skills, as well as educational resources, to deliver clinical training to staff members. Where any known or perceived deficit exists, putting in place remedial actions and escalating concerns to the regional clinical lead and head of clinical services.

• Work in partnership, maintain good relationships and communicate effectively, with all branch staff members.
• To work in a collaborative manner with other agencies to ensure a seamless delivery of care to families
• Take responsibility for maintaining professional registration and ensuring continuous professional development identified through appraisal/clinical supervisions
• Ability to adapt and multitask to manage competing priorities and workloads safely

• Ensure that ‘best practices’ are continuously maintained in delivering client care
• Develop audit…