Deputy Head of Clinical Administration

Overview

The post holder will be joining our Performance & Informatics (P&I) department, the largest of our corporate services. The P&I portfolio includes Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Patient Access, Cancer Services, and Analytical Development.

P&I works cross‑functionally to support the Trust’s operational delivery of both national and internal targets, ensuring the highest standards of patient care are achieved. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

New national opportunities are being developed by P&I in areas of health inequality, waiting list management, and system working. Notably, we are innovatively developing the ‘Health Equity and the Right to Treatment’ (HEARTT) tool, which earned the ‘Innovation and Improvement in Reducing Healthcare Inequalities Award 2022’ and the ‘Best Healthcare Analytics Award 2024’ for work with IBM and Celonis on Outpatient Optimisation and Patient Engagement, recognised at the Health Service Journal Awards.

• In conjunction with the Head of Clinical Administration, assist in planning, development, and redesign of services and processes to lead improvements in patient administration across Clinical Coding, Data Quality, and Ward Clerks.
• Responsible for the development, delivery, and sustainability of training packages around patient administration.
• Line manage teams directly responsible for the delivery of patient administration, including the Clinical Coding team, Data Quality team, and Ward Clerk team.
• Provide key support and resources to Clinical Groups in the operational management and delivery of performance of patient administration; challenge and govern recovery plans to improve coding and data quality performance.
• Assure the Trust of compliance with policy and performance reporting for clinical coding and data quality, in conjunction with the Ward Clerk team, ensuring the Trust meets its national IG requirements.
• Deputise for the Head of Clinical Administration for internal and external commitments as required.
• Maintain a skilled Clinical Administration team that can provide specialist skills and knowledge to support the Trust in performance management.
• Achieve improvement in the completeness and accuracy of data recording and ensure data quality processes are in place.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high‑quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is recognised as a worldwide leader in research and innovation.

We are proud to be a Pathway to Excellence® designated organisation – Pathway To Excellence® – University Hospitals Coventry & Warwickshire ().

By joining our exciting journey, you will form part of a passionate, talented team and access a wide range of learning and development opportunities. We are committed to building an organisation that fully utilises the talents, skills, experience, and different perspectives available in our diverse society. Everyone is respected, valued, and empowered to achieve their potential, receiving the most appropriate and relevant care.

Equality, human rights, fairness, respect, equality, dignity, and autonomy are promoted and form the core values of our organisation.

For further details or informal visits contact:
Name:
Hashim Ali

Job title:

Head of Clinical Coding & Data Quality
Email address: