Neighbourhood Officer

Position: Neighbourhood Officer (Contract)
Location: Tile Hill

Neighbourhood Officer – Coventry
£23.98 LTD per hour | 12-week temporary contract
Service Care Solutions are currently recruiting for an experienced Neighbourhood Officer to join a housing provider in Coventry on a temporary basis. This is an excellent opportunity for a housing professional with strong tenancy and ASB experience to manage a defined patch and deliver high-quality neighbourhood services.

The Role
You will be responsible for the day-to-day management of a neighbourhood patch, ensuring communities are safe, well-managed, and places residents are proud to live. The role involves managing tenancy issues, responding to anti-social behaviour, carrying out estate inspections, and working closely with residents and partner agencies to achieve positive outcomes.

Key Responsibilities

Manage a geographical patch, delivering effective neighbourhood and tenancy management services
Investigate and manage anti-social behaviour (ASB) cases, gathering evidence and working to resolve issues using appropriate tools and legislation
Enforce tenancy conditions where breaches occur, including abandoned properties, subletting, and illegal occupation
Provide tenancy advice and support to residents, managing changes and tenancy-related issues
Carry out regular estate inspections, identifying issues and coordinating appropriate actions
Work collaboratively with internal teams, legal services, and external agencies
Support tenancy terminations and ensure properties are recovered in line with procedure
Maintain accurate records and performance information
Identify safeguarding concerns and make appropriate referrals in line with policy Requirements

Experience working within social housing or neighbourhood/tenancy management
Strong knowledge of tenancy enforcement and basic understanding of ASB legislation
Experience managing complex customer cases and delivering high levels of customer service
Ability to manage a varied workload and prioritise effectively
Confident communication skills, both written and verbal
Competent IT skills for case management and reporting
Full UK driving licence and access to a vehicle

This role would suit candidates with experience in positions such as:

Neighbourhood Officer
Housing Officer
Tenancy Officer
ASB Officer
Estate Officer If you are interested in this opportunity, please contact:
George Westhead
📧 (url removed)
📞(phone number removed)