Housing Support Officer; Temporary

Position: Housing Support Officer (Temporary)
Housing Support Officer
Temporary to Perm (3 month temp)
£16-£17 per hour Umbrella
Coventry

Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload for our client based in Coventry.

Duties and Responsibilities of the Housing Support Officer:

Manage waiting lists, assessments and resident move-ins.
Conduct Right to Rent checks and ensure residents understand their tenancy obligations.
Manage own caseload and cover for colleagues when required.
Provide accurate advice and support to help residents maintain their accommodation.
Ensure all housing management activity complies with legislation, policy and regulatory requirements.
Record all interactions, actions and outcomes accurately on internal systems.
Handle housing administration including data entry, correspondence and scheduling inspections or meetings.
Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly.
Build strong professional relationships with residents, internal teams and external partners.
Collect and monitor performance data, assisting with regular reporting.
Manage incidents, arrears and anti-social behaviour cases in line with policies and procedures.
Complete court paperwork and hearings when required.
Essential Requirements of the Housing Support Officer:

Enhanced DBS
Full UK Driving Licence

To apply please send your CV to Alice Wright at (url removed) or call (phone number removed)