Choice Lettings Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.

The team are responsible for the delivery of the following service functions:

• Provision of the statutory homeless service
• Provision of temporary accommodation
• Management of the housing register
• Co-ordination of support to citizens rough sleeping
• Commissioning of homeless services, and
• Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019.

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

An exciting opportunity has arisen within Coventry City Council’s Housing & Homelessness Service.

As a Choice Based Lettings Officer, you will assess housing applications to the General Housing Register
- Coventry Homefinder, in line with the Council’s Allocations Policy. You will be a self motivated, adaptable team player with a strong focus on delivering excellent customer service and supporting service improvement.

• Assessing housing applications in line with policy
• Engaging with customers to gather information and provide advice
• Completing a range of administrative tasks
• Working collaboratively to meet service and performance objectives

For full details, please see the attached job description.

This post is subject to a satisfactory Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1974.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

• Has strong organisational skills and the initiative to prioritise their own workload
• Has a flexible approach
• Has IT skills sufficient to access and interpret information
• Has experience of dealing with a wide range of people in order to handle and resolve enquiries
• Cares about delivering an excellent service to every internal and external customer

Previous experience in Housing and Allocations is desirable but not essential.

For informal enquiries please contact car

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Since April 2020, the Housing & Homelessness Service has been delivered remotely and this will continue in line with current Government Guidance.

Candidates who have been successfully shortlisted will be invited to interviews that will be held on 17/02/2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit