Customer Service Rep

Pay Rate: £27,000.00
Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 8am until 5pm
Location:
Milton Keynes (Coventry is the cost centre)

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

• Work as an integral part of the Network Rail National Supply Chain
• Logging of all queries and issues received via the CSS system.
• Will aim to solve the query themselves or will pass onto the relevant team to process
• Queries range from delivery updates right through to product recalls
• manage both delivery of light  including expediting and ensuring orders are meeting Lead times.
• Proactively seek to identify root causes for issues and effect resolution.
• Maintain good relationships with both customers and colleagues.
• Perform additional admin tasks as directed by Help Desk Manager.
• Have thorough knowledge of Oracle, Outlook & associated databases, and Microsoft packages.
• Provide efficient and effective communication and feedback to Network Rail on issue resolution.

• Previous Customer Service Experience
• Previous Call Centre Experience
• Previous experience using Microsoft Office
• Excellent Communication skills
• Attention to detail and able to work under pressure
• Good communicator and be able to handle high volume of calls
• Supply Chain and Rail experience- desirable

• Free parking and on-site canteen
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit  to learn more

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place ASAP, Applications received after the dates booked in for interviews may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date.

To ensure your application is considered we recommend submitting it as early as possible.