Family Liaison Officers

There’s a certain kind of person who can build bridges between families in challenging circumstances, the carers working with them and local authorities. As Family Liaison Officer at Witherslack Group, your experience and passion for the role will bring about enhanced life opportunities for families all across the region. Our aspirational homes, schools and ethos help us achieve the best possible outcomes.

Our Family Liaison Officers are a huge part of making sure our children and young people’s needs are fully recognised and comprehensively met. Get out what you put in. This is your chance to make a lasting, positive impact on the lives of families experiencing educational (and potentially other) difficulties. Supported by a brilliant and dedicated team, you’ll work closely with parents, young people, carers and the local authority to explore the circumstances and see how collaborative, effective, life-changing resolutions can be agreed and put into place.

It will also be up to you to coordinate visits to see parents, where you’ll talk at length and work out strategies for coping with whatever life throws n you’ll draw on your broad knowledge of local resources to help direct them to all the additional support they might need. Not to mention organising and taking part in admission interviews in partnership with the Head Teacher and making sure full and detailed inductions are given.

One of the best environments in SEND. Opening in September 2026, Ardenwood School is a purpose-built, brand-new, state-of-the-art Primary school. The school will cater for up to 40 pupils with a wide range of needs including autism and social, emotional and mental health needs. This new exciting opportunity serves Coventry and the wider communities; you are at the heart of its development.

Our aim is to ensure that every pupil has an outstanding educational experience with individual pupil progress and care at the heart of what is offered.

Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Family Liaison Officer; it’s a truly special type of person that will thrive here.

• Coordinate visits to see parents, talk at length and work out strategies for coping with life’s challenges.
• Draw on knowledge of local resources to direct families to additional support.
• Organise and participate in admission interviews in partnership with the Head Teacher and ensure full and detailed inductions.
• Work closely with parents, young people, carers and the local authority to explore circumstances and agree collaborative, life-changing resolutions.

• Previous experience with SEN and with working with families in challenging circumstances and expertise to support and resolve difficulties.
• Strong contacts within the local authority, including education, social services and healthcare professionals.
• Experience of multi-agency work with an understanding of legislation, policies and guidance around safeguarding and child protection.
• Genuine passion for wanting to enhance the life opportunities for our young people and their families and the ability to be empathetic and understanding.

We are committed to inclusion and creating an environment where everyone feels respected, valued and that they truly belong. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community. If you need any adjustments to support you through the recruitment process or in the workplace, we ll be there every step of the way.

By building a diverse and inclusive team, we re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.

• Training: A full induction and on the job training
• Holiday: 35 days holiday including bank holidays
• Progression:
  Most of our head teachers and leaders have been promoted from within our group
• Flexible benefits:
  You can increase/decrease benefits such as life insurance - check out our benefits here
• Wellbeing: A host of wellbeing tools and advice including employee assistance
• Medical cover:
  Claim back costs for items like opticians or dentistry and enjoy high-street discounts
• Beautiful working environments with the best facilities – check out our schools here
• Recommend a friend scheme: £1,000 bonus for referrals
• Contributory pension scheme:
  Matched up to 5%