Switchboard Operator

Switchboard Operator

Contract:

Healthcare

Location:

Coventry, CV2 2DX

Hours of work: 20

Working Pattern:
Flexible working required. Shifts include: 08:00-16:00, 09:00-17:00, 14:00-22:00, and 17:00-22:00.

Contract Type:
Permanent

Hourly Rate: £12.21

Are you friendly, confident, and passionate about delivering excellent customer service? Do you enjoy being the first point of contact and ensuring every interaction is handled professionally and efficiently?

As a Switchboard Operator with ISS UK, you will act as an ambassador for both ISS and our clients, managing incoming calls and enquiries while delivering a courteous, accurate, and seamless service experience.

This important role is ideal for someone who takes pride in clear communication, builds positive relationships, and ensures every caller receives a professional and helpful response.

• Manage all incoming calls in a professional, polite, and timely manner
• Direct calls accurately to the appropriate departments or individuals
• Handle enquiries confidently, providing clear and accurate information
• Take and relays messages promptly, ensuring attention to detail and confidentiality
• Maintain up-to-date knowledge of site contacts, departments, and procedures
• Support administrative tasks where required
• Build positive working relationships with colleagues to ensure smooth communication across teams
• Maintain a calm and professional approach when handling high call volumes or urgent situations

• Excellent telephone manner with strong verbal communication skills
• A genuine passion for delivering high-quality customer service
• Friendly, approachable, and professional with the ability to engage confidently with a wide range of people
• Strong organisational skills and attention to detail
• Able to remain calm and efficient under pressure
• A supportive team player who can also work independently when required

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, ISS helps our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreat

People #ISSTalent #People Make Place

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.