Customer Service Advisor

Our client is looking for a Part‑Time Customer Service Advisor specialising in Customer Care to join their dedicated team. You will be a key point of contact for clients, providing high‑quality support across telephone, email, written communication, and digital channels.

You’ll handle enquiries with professionalism, accuracy, and empathy ensuring every customer receives a positive experience that reflects their commitment to outstanding service.

• Respond promptly and professionally to customer care enquiries across all communication channels.
• Provide clear, accurate information on products, processes, and next steps.
• Handle interactions with patience, empathy, and a strong customer‑focused approach.
• Process documentation and policy adjustments in line with company procedures.
• Maintain accurate and compliant customer records.
• Build a strong rapport with clients through friendly and proactive communication.
• Work closely with internal teams to resolve queries and support smooth customer journeys.
• Contribute to service quality, compliance standards, and continuous improvement initiatives.
• Uphold confidentiality, GDPR requirements, and internal policies at all times.

• Excellent written and verbal communication skills.
• Genuine passion for customer care and delivering exceptional service.
• Strong interpersonal skills with the ability to build trust quickly.
• High attention to detail and accuracy in record keeping.
• Calm, professional approach when handling complex or sensitive situations.
• Ability to manage workloads efficiently and prioritise tasks.
• Positive, proactive attitude with a willingness to learn and support the team.
• Competent IT skills, including use of email and internal systems.
• Reliable, professional, and self‑motivated conduct.