Customer Service Advisor

Customer Service Advisor - Specialising in Customer Care

Location: Office-based

Hours: 25 - 30 hours per week, flexible but spread over 5 days

Salary: £26k FTE

Our client is committed to delivering exceptional customer experiences. Their friendly and professional team specialises in customer care, helping clients feel supported, informed, and valued every step of the way. If you're passionate about people and want to make a real and positive impact, they would love to hear from you!

Our client is looking for a Part‑Time Customer Service Advisor specialising in Customer Care to join their dedicated team. You will be a key point of contact for clients, providing high-quality support across telephone, email, written communication, and digital channels.

You’ll handle enquiries with professionalism, accuracy, and empathy ensuring every customer receives a positive experience that reflects their commitment to outstanding service.

• Respond promptly and professionally to customer care enquiries across all communication channels.
• Provide clear, accurate information on products, processes, and next steps.
• Handle interactions with patience, empathy, and a strong customer‑focused approach.
• Process documentation and policy adjustments in line with company procedures.
• Maintain accurate and compliant customer records.
• Build a strong rapport with clients through friendly and proactive communication.
• Work closely with internal teams to resolve queries and support smooth customer journeys.
• Contribute to service quality, compliance standards, and continuous improvement initiatives.
• Uphold confidentiality, GDPR requirements, and internal policies at all times.

• Excellent written and verbal communication skills.
• Genuine passion for customer care and delivering exceptional service.
• Strong interpersonal skills with the ability to build trust quickly.
• High attention to detail and accuracy in record keeping.
• Calm, professional approach when handling complex or sensitive situations.
• Ability to manage workloads efficiently and prioritise tasks.
• Positive, proactive attitude with a willingness to learn and support the team.
• Competent IT skills, including use of email and internal systems.
• Reliable, professional, and self‑motivated conduct.

• Career progression and training opportunities.
• Additional leave options (including birthday leave + buy/sell holiday scheme).
• Private 24/7 GP access.
• Life insurance.
• Free parking.
• Wellness programme.
• Employee discounts with top brands.
• Casual dress and regular team events.

Our client celebrates diversity and are committed to creating an inclusive environment for all employees. They welcome applications from all qualified individuals regardless of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.