Customer Service

Are you a proactive problem solver with a passion for delivering exceptional customer service? Do you enjoy advising customers on the latest fishing tackle and helping them find the perfect solution? If so, Shimano UK is looking for you to join our Customer Service team in Coventry.

As the first point of contact for our customers, you’ll provide expert advice on products and orders, ensuring every interaction is handled with professionalism and care.

• Calculate offers and process customer orders accurately.
• Deliver high-quality service via phone and email.
• Monitor stock availability, perform credit checks, and manage order processing.
• Answer customer questions about product specifications, invoices, and deliveries.
• Report claims and provide solutions wherever possible.

• Minimum 2 years in a customer service role, preferably in a B2B environment.
• Proficiency in Microsoft Office tools (Excel, Teams).
• Experience with ERP systems (SAP, Oracle) is a strong advantage.
• Excellent communication skills, especially over the phone.
• Ability to take initiative and solve problems quickly and efficiently.
• Positive attitude and willingness to learn and grow.
• Knowledge of fishing products and a passion for the sport is a bonus.

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achieve men