Customer Service Advisor - Hybrid

Salary: £25,300
Working Hours: Full Time Monday to Friday, hybrid working 4 days in office, 1 from home
Duration: Permanent
Location: Coventry

As a Customer Care Advisor, you will be reporting to the Customer Care Manager and working as part of a team to ensure effective, seamless working between the Sales and Marketing teams, Showroom, Finance and Distribution/Fulfilment Departments.

• Ensure inbound queries are dealt with in an effective manner
• Provide an excellent customer experience by following company processes
• Deal with complaints and elevate when required
• Update the in‑house database to ensure records are kept of contact with the customer
• Liaise with courier companies regarding deliveries
• Complete refund authorisation if required

• Previous experience in a customer‑focused role
• Exceptional communication skills with the ability to build rapport with customers quickly
• Highly organised, efficient and capable of completing tasks within set time frames
• Positive attitude and the ability to work effectively both independently and as part of a team

If you're enthusiastic, motivated, and eager to contribute to a thriving business, we'd love to hear from you. Apply today to join the team as a Customer Care Advisor and take the next step in your career.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We adhere to a strict equal opportunities policy.