Shop & Workshop Manager

Overview

Eydens Locksmith and Security is a trusted member of the Master Locksmith Association and the Auto Locksmith Association. We specialise in providing expert locksmith and auto car key services to ensure the security of properties and vehicles. Our skilled professionals deliver reliable and high-quality solutions, reflecting our commitment to safeguarding the needs of our customers. Eydens prides itself on being an industry leader in security services.

We are seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of our busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.

• Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.
• Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.
• Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.
• Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.
• Hands-On Management: Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality.
• Operational Oversight: Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations.
• Rota Working: Work as part of a rota to ensure consistent cover and exceptional customer service at all times.

• Proven automotive industry experience (essential).
• Valid driving licence (essential).
• Strong face-to-face selling and upselling skills.
• Demonstrated experience leading teams and planning staff workloads.
• Excellent customer service and communication abilities.
• Practical, hands-on approach with the ability to support workshop tasks.
• Ability to work effectively in a fast-paced environment.

• Competitive salary of £40,000 to £50,000 depending on experience.
• Supportive working environment with opportunities for growth.
• A varied, customer-focused role at the centre of our business.