Customer Service Advisor

Customer Service & Scheduling Specialist

Automotive / Accident Repair

Location:

Coventry, West Midlands
Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience

Hours:

Monday to Friday, 8:00am – 5:00pm
Alternate Saturdays 8:00am – 12:00pm (paid overtime)

I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations.

If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look.

What you’ll be doing day to day:

* Taking inbound calls and emails from customers, insurers and accident management companies

* Booking vehicles in for repair and managing the diary

* Keeping customers updated on progress and timescales

* Coordinating with the workshop to keep jobs moving

* Chasing authorisations and confirming appointments

* General admin and system updates (nothing too scary!)

What they’re looking for:

* Previous experience in automotive customer service, bodyshop admin, service advisor or similar

* Someone organised, calm and confident on the phone

* Comfortable juggling bookings, updates and deadlines

* Good IT skills – you don’t need to be technical, just organised

* A team player who takes pride in good customer service

What’s in it for you:

* Competitive basic salary plus bonus

* Pension and life insurance

* 22 days holiday + bank holidays

* Full training and support

* Stable role within a growing automotive business

* Long-term progression for the right person

Interested?

If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions