Customer Service

Customer Service page is loaded## Customer Service locations:
Coventry, United Kingdom time type:
Full time posted on:
Posted 2 Days Agojob requisition :
R1858# Introduction    As the first point of contact for our customers, you’ll provide expert advice on products and orders, ensuring every interaction is handled with professionalism and care.# The Challenge
* Calculate offers and process customer orders accurately.
* Deliver high-quality service via phone and email.
* Monitor stock availability, perform credit checks, and manage order processing.
* Maintain efficient administrative systems.
* Answer customer questions about product specifications, invoices, and deliveries.
* Report claims and provides solutions wherever possible.
* Minimum 2 years in a customer service role, preferably in a B2B environment.
* Proficiency in Microsoft Office tools (Excel, Teams).
* Experience with ERP systems (SAP, Oracle) is a strong advantage.
* Excellent communication skills, especially over the phone.
* Ability to take initiative and solve problems quickly and efficiently.
* Positive attitude and willingness to learn and grow.
* Knowledge of fishing products and a passion for the sport is a bonus.

Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.#

How to get in touch!

If you have any questions regarding this vacancy please get in touch with:taniya.nayyar@shimano-eu.comThe Shimano Europe Group (SEG) is a member of the global Team Shimano. Along with our local subsidiaries, we offer consumers outstanding cycling, fishing, and rowing products. Next to Shimano branded products our portfolio contains Lazer (helmets), Bikefitting and PRO (bike accessories). To create consumer demand for Shimano and Shimano-owned products, we act as an excellent supplier and a valuable partner for all our customers in the European bicycle, fishing tackle, and rowing industry.

We are the 'eyes, ears, and mouth' of the global Team Shimano in Europe. Shimano is proud of its staff, diversity in talent, interests, and backgrounds. Together our mission statement is:“To promote health and happiness through the enjoyment of nature and the world around us”
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