Client Advisor

Client Experience Advisor -  Umbrella Rate: £23.86/hr (Inside IR35)

Are you ready to step into a role where you can make a real impact by delivering exceptional client experiences? A leading automotive company is seeking a passionate and driven individual to join their dynamic team as a Client Experience Advisor. This is an exciting opportunity to work in an inspiring environment, where your skills and enthusiasm will be valued and rewarded.

You'll be part of a forward-thinking organisation that champions innovation, collaboration, and excellence in customer service.

• Provide outstanding support to UK product owners, acting as a critical point of contact and resolution.
• Build strong rapport with clients and retail teams, ensuring queries are understood and resolved effectively.
• Manage inbound and outbound communications via telephone, chat, social media, and email.
• Be a knowledgeable expert on the company’s brand and products to deliver seamless solutions.
• Identify and resolve complaints during initial contact, ensuring a positive client experience.
• Collaborate with internal teams, retail networks, and third parties to drive continuous improvement and modern luxury service delivery.

• A client-first mindset, with a passion for delivering personalised, seamless, and dependable client experiences.
• Experience of exceptional client experience delivery from retail, hotelier, travel, entertainment or other relevant sectors, or client experience team members from other automotive brands.
• Strong decision making and problem solving skills.
• Strong stakeholder management skills
• Resilience, energy, and enthusiasm to thrive in a fast-paced environment.
• Strong decision‑making and problem‑solving skills, with a proactive approach.
• Excellent communication skills, both written and verbal, with the ability to build trust and credibility.
• Technological proficiency, with experience navigating customer management systems.

As a Client Experience Advisor, you will play a pivotal role in supporting the company’s vision to create modern luxury experiences for discerning clients. Your ability to adapt, innovate, and inspire will contribute directly to the company’s goals of delivering exceptional service and building lasting client relationships. This role is perfect for someone who is motivated to make a difference and enjoys working collaboratively with a team dedicated to excellence.

This hybrid role is based in Whitley, Coventry, with the flexibility of hybrid working after the initial training period.

If you’re ready to take your career to the next level and become a key part of a team that values innovation and exceptional service, then apply now for the Client Experience Advisor role.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.