Customer Service Specialist; Call Center

Customer Service Specialist (Call Center)

Our OEM Client based in Whitley, Coventry, is searching for a Customer Service Specialist (Call Center) to join their team. The position is within IR35. Umbrella Pay Rate: £23.64 per hour.

• General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
• Call centre‑based customer support responding to a high‑volume of low‑complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) responding to a lower volume of higher‑complexity inquiries.
• Distribution Center Customer Service performed in a distribution centre, product returns/repair centre, or field walk‑in customer service facility.
• Act as liaison between customers, production and distribution departments related to specific customer orders.
• Provide technical and non‑technical customer support in a walk‑in service centre. Incumbents matching this specialization are not compensated based on achievement of sales targets.

• An Experienced Professional (P2) applies practical knowledge of the job area typically obtained through advanced education and work experience.

• Work independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

• Seniority Level: Mid‑Senior level
• Employment Type: Contract
• Job Function: Customer Service
• Industries: Administrative and Support Services